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Return Policy

Returns and Refunds Policy

Thank you for shopping at Mersuli.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

    Products that do not meet these criteria will not be considered for return.

    To obtain a Return Merchandise Number (RMN), contact us:

    • By email: info@mersuli.com
    • By visiting this page on our website: www.mersuli.com/howtoreturnaproduct

      Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

      Rruga Eduard Mano Nr 4 Farke, Tirana, Albania

       

      Shipping charges

      Shipping charges incurred in connection with the return of a product are refundable.

      Damaged items

      If you received a damaged product, please notify us immediately for assistance.

      Sale items

      Sale items cannot be refunded.

      Contact us

      If you have any questions about our Returns and Refunds Policy, please contact us:

      • By email: info@mersuli.com
      • By visiting this page on our website: https://mersuli.com/pages/contact-us 

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